Subscription Refund Policy

At W3 Astro, we strive to provide a valuable and seamless experience to all our users. This Refund Policy outlines the terms and conditions under which you may request a refund for your subscription.

1.General Refund Eligibility

• Refunds are applicable only for users with active paid subscriptions.
• Refund requests must be submitted within the time frames specified in this policy.
• Refunds are not provided for partial months of service or unused features during a subscription term, except where required by law.

2.Refund Scenarios

2.1 Technical Issues

If you experience a technical issue that prevents you from using the Service as intended, and the issue is not resolved within a reasonable time frame after reporting it, you may be eligible for a refund.

2.2 Accidental Purchases

Refunds may be issued for accidental purchases if:

• You notify us within 7 days of the purchase.
• You have not used the Service during this period.

2.3 Duplicate Subscriptions

If you were charged multiple times for the same subscription period due to a billing error, we will issue a refund for the duplicate charges upon verification.

2.4 Legal Requirements

Refunds will be granted in cases where applicable laws require us to provide them, such as in jurisdictions with mandatory cooling-off periods.

3.Non-Refundable Scenarios

• Subscriptions canceled after the billing period has started.
• Failure to cancel the subscription before the renewal date.
• Dissatisfaction with features not included in your chosen plan.
• Promotional or discounted subscriptions, unless otherwise stated in the promotion terms.

4.Requesting a Refund

To request a refund:

Contact our support team at contactus within the applicable time frame.

5.Provide the following information:

• Name associated with the account and account details
• Subscription details
• Reason for the refund request
• Any supporting documentation (e.g., payment receipts, screenshots of technical issues)

6.Refund Process

• Upon receipt of a refund request, we will review your case within 10 working days.
• Approved refunds will be processed through the original payment method or a convenient payment method.
• Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

7.Subscription Cancellations

• Users can cancel their subscriptions at any time by contacting the support team at contactus
• Canceling a subscription will stop future billing, but no refunds will be issued for the current billing cycle, except in cases eligible under this policy.

8.Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be updated on this page. Continued use of the Service after changes are made constitutes acceptance of the revised policy.

9.Contact Information

If you have questions or need further assistance regarding refunds, please reach out to our support team at: contactus

10.Acknowledgment

By subscribing to W3 Astro, you acknowledge that you have read, understood, and agree to this Refund Policy.